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Frequently Ask Questions

SHIPPING

What carriers do you use?
USPS First Class Mail

How long does it take to process & ship?
We starting processing orders every 24 hours.

Our game are made to order. So when we get an order, we print it up, box it, and then ship. The printing & packaging process takes 2-4 business days. Shipping takes 3-5 business days depending on where you're located. Once shipped you will be provided with tracking. 

My order has been shipped, why don't I see tracking info?
It can take up to 48 hours for tracking info to show up in the system.

My order is lost in the mail, what do I do?
After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses. If you have a question concerning tracking or shipping please contact USPS.

My tracking says it was delivered but I did not get it. What do I do?
After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages or missed deliveries. If your shipping address is correct check to see if there is a neighbor that the package may have been delivered to by accident. Check your front office (if you live in an apartment). Check to see if someone else in your residence brought the package in when you were away. If you are still unable to locate your package, please contact your local post office to get more information about the delivery of your package and to open a case. 

What if I entered the wrong shipping address?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address.

I bought something from you and now I’m confused/disappointed/irate.
Contact us here and let us know what happened. We are cool people so don't be too pissed. It's more than likely an accident or out of our control. So please don't yell or write in caps. We will work our hardest to resolve the situation. 

What if I received the wrong order?
If you received the incorrect item, please let our customer service team know by contacting us. Please add your Name and Order # in an email and a member of our Support Team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

 

Orders & Returns

My product came damaged, what do I do?
Our products are packaged to previous damage. But in the rare case a package is delivered damage, contact us immediately for a replacement. Send us a message here. Include a photo also. We will send you a return shipping label and send you out a new package as soon as possible. 

Can I return or exchange my order?
ALL sales are final.

What if my order was returned to sender?
If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.

I entered the wrong CVC security code during checkout and it says I need to do enter my info again but I see a pending charge in my account. Did my order go through? Was I charged?

No you order didn't go through. And no, you were not charged.

The pending charge is because you attempted to make a purchase but the security number entered was incorrect. You are seeing an authorization on your card that will disappear within a few business days.  

The Game

How do I download the digital decks?
The digital decks are simple and easy to download. You can start playing instantly. Click below on your device and see how to download the deck.

iPhone    |    Android    |    Mac    |    Windows PC

 

How do I play Connections?
See the rules page

Can I get blank cards to make my own deck?
You can just contribute a card idea here for free.

I've got an idea to make Connections better.

Contribute a card idea or reach out to us here.

I bought something from you and now I’m confused/disappointed.
Contact us here and let us know what happened. We will try our hardest to correct it.